Our Service Providers/Processors

Adyen B.V.

Netherlands

Payment on the Website

 

 

American Express Payment Services Ltd.

Germany

Processing of credit card payments

 

 

PayPal (Europe) S.a.r.l. & Cie., SCA

Luxembourg

Payment on the website

 

 

Coface Debitorenmanagement GmbH

Germany

Collection agency

 

 

IHD Gesellschaft für Kredit- und Forderungsmanagement mbH

Germany

Collection agency

 

 

Reisswolf Akten- und Datenvernichtung GmbH

Germay

Document destruction

 

 

S+S SoftwarePartner

Germany

Accounting

 

 

Facelift brand building technologies GmbH

Germany

Software for the management of social media communities (Facebook, Instagram, Twitter)

 

 

GASTROFIX GmbH

Germany

Processing of guest data

 

 

INCERT eTourismus GmbH & Co.KG

Austria

Handling the sale of vouchers for hotel services via the website

 

 

Concardis GmbH

Germany

Processing of credit card payments

 

 

SIX Payment Services

Germany

Processing of credit card payments

 

 

LifeStyle Webconsulting GmbH

Germany

Development of the Software for Single Sign-On

 

 

ORACLE Deutschland B.V. & Co. KG

Germany

Software Family: OPERA PMS (Property Management System) - Software for the acquisition, management and completion of reservations and hotel stays SFA (Sales Force Application) - Software for the collection, administration of corporate clients and their contact persons

 

 

Sabre Hospitality Solutions GmbH

Germany

Software for the collection of data for creating and processing reservations for hotel stays

 

 

Toedt, Dr Selk and Coll. GmbH

Germany

Software: dailypoint 360° Customer Relationship Management System / central guest database/ Dispatch of resident-related communication/ Administration of newsletter subscribers and sending of newsletters / Recording and administration of members of the Award World customer loyalty program / Processing of transactions within the customer loyalty program and partner programs (miles, points, ...)

 

 

Flyline Tele Sales Service GmbH

Germany

H Rewards Service Center - Service Provider Customer loyalty program Acquisition and updating of customer data in the software of DDD Collection of credits Communication with members via telephone, fax, e-mail

 

 

goingsoft Deutschland GmbH

Germany

Guest WiFi

 

 

Macnetix GmbH

Germany

Guest WiFi

 

 

Serenata IntraWare GmbH

Germany

Confirmation of reservations

 

 

American Express Services Europe Limited

Germany

Digital transmission of interested parties for the Award World customer loyalty program on demand via a secure access of American Express edition as a CSV file

 

 

Strateco GmbH

Germany

Creation of digital newsletter access to mailingwork mailing portal and the TS&C software

 

 

Customer Alliance GmbH

Germany

Observe, evaluate and analyze online guest reviews of hotel stays and restaurant visits

 

 

Druckerei Hauserpressse GmbH

Germany

Shipping of printed material with personalization

 

 

Druckhaus Becker

Germany

Shipping of printed material with personalization

 

 

News aktuell GmbH

Germany

Sending of press information to journalists via software Zimpel

 

 

m3connect GmbH

Deutschland

Guest WiFi

 

 

The Cloud Networks Germany GmbH

Germany

Guest WiFi

 

 

Hoist Group GmbH

Germany

Guest WiFi

 

 

Nor1 GmbH

Germany

Submission of upsell-offers